Our Services
We love telling stories and solving problems. We can support you and your growing business from the start all the way through the growth of your business.
Partners we have worked with
Advisory
Chris & Kieron are hospitality addicts
They have spent a combined 40 years in the industry across all sectors and have held positions from KP to board member.
We love working with new brands to help shape their future & we will always treat your brand as if it was our own.
If you need help or advice please click below to read about us & to book a call to discuss how we can help you.
- Operations
- Strategy
- Digital Marketing
- Finance
- Leadership
Chris Fletcher
Chris has been in the industry all his life, working cross-sector Chris has held directorships & board level positions. He has worked with some of the biggest brands on the planet running operations & managing teams. Full profile
Kieron Bailey
Kieron has been spreading the gospel of leadership throughout his career that has spanned some of the biggest brands out there, training, coaching, or just saying it how it is. Kieron loves to enact change. Full profile
Want to learn more?
Learning & Development
customer experience training
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We can design & deliver:
- Customer service programmes
- Employee journey structure
- Operations manuals & staff hand books
- Online Training
- In person Training
Individually we have been delivering training for the past 20 years through our roles as leaders in the industry across multiple sectors and brands. In 2018 we joined forces to create EXP101 and began delivering both personalised coaching sessions & group training around topics that we are passionate about.
We don’t just sell training courses, our courses are based around personal experiences and learnings from some of the best in the industry. Not every great leader has written a book nor should they have to be recognised as a great coach or leader.
We are delighted to be able to offer both online & in-person sessions. We also write customer service programmes as well as deliver them, so if you are looking for a change of direction and want to reconnect with your organisation we can help.
Book one of our online courses below:
Want to learn more?
Content creation
videos, podcasts & events to connect you to your customer
We create edit & host content for all sectors within the industry. We have worked for both industry giants & independents. If you need to connect with your chosen demographic we can help through all media channels so if you can dream it we can create it.
Click below to see how we have helped deliver these services.
Video hosting & creation
Podcast hosting & creation
Online events & in person events
Want to learn more?
Say What?
Can't find what you need?
If you can dream it we can create it
We decided very early on that EXP101 would always stand out from the crowd, that’s not just us trying to be clever with our words. We mean it! It is so important to always try and change things and challenge the norm, the industry has to appeal to a totally new demographic and we can help… time for a change.
