what we do
We love connecting brands to their customers, whether it be through our events or creating service programmes for your teams. We will help you deliver those perfect moments.
Partners we have worked with
event partnership & advertising
edutainment through hospitality
They have spent a combined 40 years in the industry across all sectors and have held positions from KP to board members. Chris & Kieron know the Hospitality industry and want to ensure that their events aren’t just educational but are giving “Edutainment”. Simply you can do business, learn and have fun at our events.
We document everything so the event never ends, see for yourself.
We run events all year round covering all subject matter in Casual Dining, Hotels & Pubs.
We also curate a weekly newsletter to our 12,000+ hospitality community. Our weekly newsletter called Tech on Toast connects all of our tech partners to their customers & helps solve the daily problems in our industry.
We have annual partnership plans or individual plans that can be personalised so you can pick and choose the events you want to be connected with.
- EXP101
- Rooms101
- Pubs101
- Tech On Toast
Chris Fletcher
Chris has been in the industry all his life, working cross-sector Chris has held directorships & board level positions. He has worked with some of the biggest brands on the planet running operations & managing teams. Full profile
Kieron Bailey
Kieron has been spreading the gospel of leadership throughout his career that has spanned some of the biggest brands out there, training, coaching, or just saying it how it is. Kieron loves to enact change. Full profile
Want to partner with us?
Learning & Development
customer experience programmes
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We can design & deliver:
- Customer service programmes
- Employee journey structure
- Operations manuals & staff hand books
- Online Training
- In person Training
Individually we have been delivering training for the past 20 years through our roles as leaders in the industry across multiple sectors and brands. In 2018 we joined forces to create EXP101 and began delivering both personalised coaching sessions & group training around topics that we are passionate about.
We don’t just sell training courses, our courses are based around personal experiences and learnings from some of the best in the industry. Not every great leader has written a book nor should they have to be recognised as a great coach or leader.
We are delighted to be able to offer both online & in-person sessions. We also write customer service programmes as well as deliver them, so if you are looking for a change of direction and want to reconnect with your organisation we can help.
Book one of our online courses below:
Want to learn more?
Brand awareness
videos, podcasts & events to connect you to your customer
To really gain traction in your marketplace, you need to stand our from the crowd. We can help you, through our events, owning your own White Label events, video or podcast creation we can create and execute a brand awareness campaign that will connect you to your customer.
See below the latest campaign we supported with Deliverect
Video hosting & creation
Podcast hosting & creation
Digital & live white label events
Want to learn more?
Say What?
Can't find what you need?
If you can dream it we can create it
We decided very early on that EXP101 would always stand out from the crowd, that’s not just us trying to be clever with our words. We mean it! It is so important to always try and change things and challenge the norm, the industry has to appeal to a totally new demographic and we can help… time for a change.
