Guest Experience Management experts HGEM have just released a brand-new version of their award-winning platform, The Hub, with major upgrades to user experience, data management and filtering, and a new Inbox & Action Centre feature that lets users respond to feedback within the platform and includes efficiency-boosting task management capability.
Steven Pike, HGEM’s MD, comments on the launch: “Version 2 of The Hub is a gamechanger, just as hospitality enters a period of record growth and changing expectations. I’m delighted we’ve been able to pull this off in the teeth of the pandemic. We can’t wait to help new and returning clients really leverage The Hub to manage their guests’ experience and rebuild quickly and safely.”
The Hub platform benefits hospitality operators and managers by helping to improve customer loyalty and growing sales through guest experience insights.
HGEM are offering a free demo of the new platform, get in touch here: www.hgem.com/contact-us
More information on the product launch:
HGEM works closely with hospitality companies to measure and improve their guests’ experience. Their core services include mystery guest audits, building highly customisable feedback sites, tracking online reputation, and bringing all the data together into one, award-winning Guest Experience Management platform – The Hub – which allows for various teams, from operations to marketing, to draw actionable insights that help increase customer loyalty, reach new customers, and ultimately to grow revenue.
HGEM, which stands for Hospitality Guest Experience Management, have made it their mission to empower hospitality companies with data-led insights into their operational efficiency and guest perceptions, which are key to being successful in such a competitive and rapidly changing market, and today work internationally with over 10,000 restaurants, pubs, hotels, cinemas and caterers, including many well-known brands such as wagamama, Brewdog, Royal Ascot, and local high street institutions Pret a Manger and Lounges.