We are THE customer experience agency. We connect you to your customer through our tailored services.

Our Services

connect to your customer

We are the customer experience experts. We provide customer experience audits to review all aspects of experience in your business , from operations through to your customer journey strategy. Our customer experience training is designed to support both employee & customer engagement. We also create content to connect you to your customer & reach a new audience

Experience Audits & coaching

Operations, Marketing, People, Technology & Strategy

Customer Service Training

Courses to improve your team & your customer experience

Content Creation

Connect to your customer thorugh our events, Podcast creation, videos & case studies

Our Content

the Good Stuff

We share videos, articles, blogs and epic podcast series all designed to inspire, tell stories and entertain. Think virtual events, fun training programmes, support in business planning and when we’re able to meet again, we host great events with real people running awesome businesses!

Joining the EXP101 community is entirely free. By subscribing and becoming part of our growing hospitality circle you’ll have access to stories, connections, support and a network of friends.

Watch, listen and find out more here
Collage of events

Our Events

Eventing with purpose

We have been running events now for the last 2 years, we like to be different and like to be memorable. Our events will never be in a conference room, so far we have held events at a drum & bass nightclub, a theatre & a school classroom!

We believe in bringing new speakers with new stories to tell, not the circuit speakers, we want to break new ground and take risks and give the new kids on the block a chance to shine.

Say What?

"If EXP101’s events were a drink it would be an amphetamine laced jaeger bomb - a supercharged, slightly dangerous version of most of these types of events.”
David Chenery Object Space Place
David Chenery
Object Space Place

What's happening?

Latest Insights

This month we will be launching our full library of content to the world. We cannot wait to provide you with stories from some of the most fantastic people alongside guides and insights from the industry experts. 

You can follow us on Instagram and Facebook where we’ll be sharing everything you need to know about joining the world of EXP101.

Frequently Asked Questions

Ask us anything


Email [email protected] with your group number or individual requirements and we will come back to you to book you in. The course will last for one day beginning in person at 10.30 am and finishing (with a beer!) at 5 pm.

We can deliver personal & virtual advisory sessions, the sessions are one hour long and you can book blocks of 3 at a time through virtual or in-person we work at a daily rate and you get Chris & Kieron for the price of one! Please email [email protected].

Yes, you can… we love to talk! Please email [email protected]


You can see all of our videos, podcasts, live events & Insights by clicking here and all we need is your email address, it’s totally FREE!

Try resetting your password, if this isn’t working then email [email protected] and we will get you back in the game!

You can manage your account by clicking on your login icon, then account, and then select the option you wish to change. If you get stuck email [email protected]


In short… yes! If you would like to collaborate with EXP101 please get I touch and we can discuss adding your own content, email us at [email protected].

You can listen to our podcasts on all of your favourite channels, just click the link under the podcasts you wish to listen to or visits our podcast website

We will endeavor to refresh our wonderful content on a weekly basis whether it be a podcast, video, or insightful article. If you have any insights you would like to add please email [email protected].

Learn, Connect & grow!

Sign-up to the EXP101 hospitality family today for free!

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